Adobe File Sync Discontinuation
On October 1st, 2024, Adobe began the discontinuation and retirement of their file-sync service for ALL accounts including Business ID, Enterprise ID, and Federated ID accounts (this means all VCU end-users with a Managed Enterprise Account (Federated ID) are impacted as well).
We've included some frequently asked questions about this change below. Please review and if you still have questions, reach out to us by submitting a ticket at https://go.vcu.edu/adobe/help.
This change is being implemented solely by Adobe. The VCU Instructional Computing Services team has no control over the decision to discontinue this service offering and is not involved in the implementation of data deletion from Adobe's servers.
Whether or not you intend to use Adobe's cloud-based file syncing functionality with your Managed Enterprise Account (Federated ID), you should determine if you have any data stored within Adobe's cloud platform before this date and take steps to backup/migrate your data elsewhere.
For guidance/instructions to backup, migrate, export, download, and/or copy all of your assets, files, websites, shared documents, fonts, libraries, and other elements that may be currently stored on Adobe's cloud storage platforms please review the VCU Adobe Asset Backup/Migration Guide at https://go.vcu.edu/adobe/backup.
Use the VCU Adobe Backup/Migration Guide as a starting point! This guide provides links and additional information about what data your VCU Adobe account may have stored and how to backup/migrate any data you have stored in Adobe's cloud storage platform.
No. During this service discontinuation, Adobe is ONLY retiring the file synchronization portion of their cloud-storage platform for data stored within the "Creative Cloud" folder on your desktop. Adobe's cloud-based web services and platform such as Express and Portfolio are NOT directly impacted by this service discontinuation.
However, any and all data, assets, files, and other documents you have stored within your Creative Cloud Folder on your computer(s) should be backed up elsewhere (local disk, USB external storage media, and/or Google Drive) BEFORE October 1st, 2024.
Note for Students: If you have already graduated or will be graduating this semester, please review the VCU Adobe Backup/Migration Guide to ensure you understand how to export any Adobe Express project(s) (or alternatively share with a non-VCU personal Adobe ID account), and how to migrate your Adobe Portfolio site(s) to a non-VCU personal Adobe ID account. For both of these services, if you are migrating content to a non-VCU personal Adobe ID, you may need purchase a retail subscription. Fees may apply and will be billed to your personal credit/debit card are NOT covered by your Student Technology Fee. These retail subscription fees are NOT part of VCU's Adobe Enterprise Term License Agreement and we have no ability to see/manage personal Adobe ID (unmanaged) accounts.
According to Adobe's guidance located here:
Files will remain in the Creative Cloud Files folder and will not be removed during this process. Sharing links will no longer be visible.
Starting October 1, 2024, Adobe will begin discontinuation of the Creative Cloud desktop synchronization service and the folder and file sharing capabilities of synced files for businesses under Creative Cloud for Teams and Creative Cloud for Enterprise plans. Files in your users’ Creative Cloud Files folder will no longer be copied to cloud storage. Additionally, files and folders shared from Synced files will no longer be accessible by others inside your organization or externally. Adobe will also begin to remove the Synced files section on the Creative Cloud website and permanently delete the assets within the cloud storage folder Synced files.
All assets in your users' Creative Cloud Files folder will remain intact and under their complete control. Users may leave the assets in the Creative Cloud Files folder, or they can choose to move the assets to other Adobe supported storage solutions, like Frame.io or Adobe Experience Manager (AEM) assets, or third-party cloud storage solutions with sync capabilities.