Quickstart Guide for Employees
All new full-time VCU employees automatically receive an Adobe Acrobat Pro license upon beginning employment with the university during their first week (subject to eligibility requirements; see below).
To get started using your VCU Adobe software license, follow the steps download and install the Adobe Creative Cloud desktop app on your device(s). Once installed, you'll need to sign-in to your VCU Adobe account using your vcu.edu email address, and learn more about what tools and features are available. We've also included a short list of frequently asked questions which we update each semester to include new content.
Frequently Asked Questions
Below you will find several frequently asked questions about Adobe software licensing. These questions/answers are primarily focused towards VCU employees, and include information for those who are both a VCU employee and a currently-enrolled VCU student.
If you have additional questions not covered here, please reach out to us at adobe@vcu.edu or submit a ticket at https://itsupport.vcu.edu under the Teaching & Learning > Instructional Resources > Adobe Software > Ask a question category.
To be considered "eligible" for an Adobe software license, you must be either actively employed with the university in an eligible job code, and/or currently-enrolled as a VCU student in at least one credit-bearing course.
While new full-time VCU employees who are in an Adjunct Faculty, Faculty, Classified Staff, or University and Academic Professional Staff role will automatically receive an Adobe Acrobat Pro software license, any new VCU employees who are not full-time, and/or who are in an Affiliate, Exempt Temporary Salaries, Salaried But Not Benefitted, Post-Doctoral, or Hourly role do not qualify to receive an Adobe Acrobat Pro license automatically, but my request one using the VCU Adobe License Request/Upgrade Form at https://go.vcu.edu/adobe/licenserequest.
If you are also currently enrolled as a VCU student in at least one credit-bearing course, you are eligible for an Adobe Creative Cloud license at no cost to your business unit but you must request access to this license by completing the VCU Adobe License Request/Upgrade Form at https://go.vcu.edu/adobe/licenserequest.
Generally, these eligibility requirements do not apply to student employees such as student workers, graduate assistants, and work study student at VCU who are also currently-enrolled in at least one credit-bearing course at VCU.
To request access to the full Adobe Creative Cloud suite of tools and apps, if you are a VCU employee, you will need to complete the VCU Adobe License Request/Upgrade Form at https://go.vcu.edu/adobe/licenserequest.
This includes most VCU employees who are also taking classes at VCU as a student. However, for active VCU employees who are also enrolled at VCU as a student, the cost of licensing for the full Adobe Creative Cloud suite is NOT billed back to your business unit. Instead, this cost is covered by the VCU Student Technology Fee. This offering ONLY applies to VCU employees who are currently-enrolled in at least one credit-bearing course at VCU.
Download & Install Adobe Creative Cloud on a Personal macOS Computer
To download and install Adobe Creative Cloud on your personally-owned macOS laptop or desktop, please see the video below. Mobile devices follow a different process and are not covered in this video. For installing Adobe Creative Cloud on a VCU-managed computer, see the video below or contact your departmental IT support team.
Download & Install Adobe Creative Cloud on a Personal Windows Computer
To download and install Adobe Creative Cloud on your personally-owned Windows laptop or desktop, please see the video below. Mobile devices follow a different process and are not covered in this video. For installing Adobe Creative Cloud on a VCU-managed computer, see the video below or contact your departmental IT support team.
Download & Install on a VCU-Managed Computer
To download and install Adobe Creative Cloud on your VCU-managed laptop or desktop, please see the video below. Mobile devices follow a different process and are not covered in this video.