Adobe Software for VCU Employees

Here you will find comprehensive details about Adobe software at VCU for all university employees. Additional details for those in different roles such as instructional and non-instructional faculty, administrative faculty and staff, hourly employees and graduate workers, as well as both student and work-study employees. 

All new full-time VCU employees automatically receive an Adobe Acrobat Pro license upon beginning employment with the university during their first week (subject to eligibility requirements; see table below).
To get started using your VCU Adobe Acrobat Pro software license, please visit the Quickstart Guide for Employees here.

If you need access to additional Adobe apps such as Express, Photoshop, Illustrator, InDesign, Premiere Pro, and others, please submit a request using the VCU Adobe License Request/Upgrade Form here. You will be asked to sign-in with your VCU account.

If you get stuck, if you're unable to sign-in to your account, or if you just have a question that isn't answered here, please reach out to us by emailing adobe@vcu.edu or by submitting a ticket at https://itsupport.vcu.edu under the Teaching & Learning > Instructional Resources > Adobe Software category. 

Automatic Account Creation & License Assignment (Adobe Acrobat Pro Only)

All eligible non-student VCU employees will automatically have a new VCU Adobe account created and will also receive an Adobe Acrobat Pro only license once they begin as a new employee within their first week. This account is considered a Managed Enterprise Account and used the Federated ID identity type which requires Single Sign-On through VCU's Central Authentication Service (CAS) portal.

Coverage is provided for all full-time Adjunct Faculty, Faculty, Post-Doctoral employees, Classified Staff, and University and Academic Professional Staff under a cost-sharing program known as the "bulk-agreement". 

Note: The following job categories are NOT eligible to automatically receive an Adobe Acrobat Pro license: Hourly, Exempt-Temp Salaried, and Affiliates. Student employees are not eligible for the Adobe Acrobat Pro license. This includes job classes/codes for Student Workers (SW), Work Study (WS), and Graduate Assistants (GA/G9). 

Requesting an Adobe Creative Cloud License Upgrade (Optional)

To request an Adobe Creative Cloud license (an upgrade from the Adobe Acrobat Pro only license which is automatically assigned to most VCU employees), you will need to complete the VCU Adobe License Request Form. The form itself is a QuestionPro survey that requires employees to agree to a set of terms and conditions which can be viewed on this website here.

VCU Employees

This form (available at https://go.vcu.edu/adobe/licenserequest) is for both non-student VCU employees AND VCU employees who are taking classes but are NOT primarily a student, i.e. a job code/class other than Student Worker (SW), Work Study (WS), and/or Graduate Assistant (GA/G9). If you submit a ticket to us at https://itsupport.vcu.edu or you email adobe@vcu.edu requesting a license, you will be instructed to first complete the VCU Adobe License Request Form to agree to our terms and conditions and provide the necessary information about your role at VCU. Completion of the form is not optional. 

VCU Students

ALL Adobe software issues (including requests for access) by non-employee VCU students (people who are ONLY taking classes as a VCU student are NOT an employee of any kind) should ONLY be reported by submitting a ticket. You do NOT need to complete the VCU Adobe License Request Form for any reason unless specifically instructed to do so. Visit https://itsupport.vcu.edu and navigate to the Teaching & Learning > Instructional Resources > Adobe Software > Ask a Question category to tell us about your access issue(s). 

If you are a non-employee VCU student you DO NOT need to complete this form. If you do complete the form and you are NOT employed by VCU at all, your request will simply be deleted. No confirmation email will be sent. If you are having trouble accessing your VCU Adobe account using your VCU email address (this is a Managed Enterprise Account which is considered a Federated ID), use the instructions above to submit a ticket to describe your access issue(s).