Support

Whether you need help signing-in to your account, download and installing Adobe Creative Cloud apps, or just have a question, you'll find a list of support resources here to point you in the right direction. 

For the quickest path to technical support, we always recommend that you first submit a ticket at https://itsupport.vcu.edu under the Teaching & Learning > Instructional Resources > Adobe Software category, or email us directly at adobe@vcu.edu

Additional support resources such as how to download and install Adobe Creative Cloud (and specific apps), interpreting common error messages, backing up and/or migrating your data, and who to reach out to are provided below. 

All other Adobe questions or requests should be directed to the

VCU IT Support Center

Call: 804-828-2227  or  Email: itsc@vcu.edu  or  Submit a help request ticket