Support
Whether you need help signing-in to your account, download and installing Adobe Creative Cloud apps, or just have a question, you'll find a list of support resources here to point you in the right direction. Additional support resources such as how to download and install Adobe Creative Cloud (and specific apps), interpreting common error messages, backing up and/or migrating your data, and who to reach out to are provided below.
For technical support, please submit ticket at https://go.vcu.edu/adobe/help or email us directly at adobe@vcu.edu and provide a brief description of your issue.
Download and Install
We've recently published new self-guided videos on how to download and install Adobe Creative Cloud on your personally-owned device(s) and/or you are an employee, your VCU-owned device(s). To view these videos, visit our Download and Install section here.
System Requirements
For optimal functionality, use the link below to verify your computer meets the Adobe browser and operating system requirements. You can also check requirements for specific apps such as CPU, memory (RAM), GPU (graphics processing), and SSD (disk space/speed).
Adobe System Requirements: https://helpx.adobe.com/creative-cloud/system-requirements.html