Whether you need help signing-in to your account, download and installing Adobe Creative Cloud apps, or just have a question, you'll find a list of support resources here to point you in the right direction. 

For the quickest path to technical support, we always recommend that you first submit a ticket at under the Teaching & Learning > Instructional Resources > Adobe Software category, or email us directly at

Additional support resources such as how to download and install Adobe Creative Cloud (and specific apps), interpreting common error messages, backing up and/or migrating your data, and who to reach out to are provided below. 

All other Adobe questions or requests should be directed to the

VCU IT Support Center

Call: 804-828-2227  or  Email:  or  Submit a help request ticket