Support
Whether you need help signing-in to your account, download and installing Adobe Creative Cloud apps, or just have a question, you'll find a list of support resources here to point you in the right direction.
For the quickest path to technical support, we always recommend that you first submit a ticket at https://itsupport.vcu.edu under the Teaching & Learning > Instructional Resources > Adobe Software category, or email us directly at adobe@vcu.edu.
Additional support resources such as how to download and install Adobe Creative Cloud (and specific apps), interpreting common error messages, backing up and/or migrating your data, and who to reach out to are provided below.
Download and Install
We've recently published new self-guided videos on how to download and install Adobe Creative Cloud on your personally-owned device(s) and/or you are an employee, your VCU-owned device(s). To view these videos, visit our Download and Install section here.
System Requirements
For optimal functionality, use the link below to verify your computer meets the Adobe browser and operating system requirements. You can also check requirements for specific apps such as CPU, memory (RAM), GPU (graphics processing), and SSD (disk space/speed).
Adobe System Requirements: https://helpx.adobe.com/creative-cloud/system-requirements.html
All other Adobe questions or requests should be directed to the
Call: 804-828-2227 or Email: itsc@vcu.edu or Submit a help request ticket