Requesting an Adobe Software License
To request an Adobe software license, you will need to complete the VCU Adobe License Request Form. The form is a QuestionPro survey that requires VCU employees and eligible affiliates to agree to a set of terms and conditions which can be viewed on this website here.
VCU Employees
This form (available at https://go.vcu.edu/adobe/licenserequest) is for both non-student VCU employees AND VCU employees who are taking classes but are NOT primarily a student, i.e. a job code/class other than Student Worker (SW), Work Study (WS), and/or Graduate Assistant (GA/G9). If you submit a ticket to us at https://itsupport.vcu.edu or you email adobe@vcu.edu requesting a license, you will be instructed to first complete the VCU Adobe License Request Form to agree to our terms and conditions and provide the necessary information about your role at VCU. If you're need access to Adobe Creative Cloud, Adobe Express, and/or other Adobe cloud apps and services, completion of the form is not optional.
VCU Students
ALL Adobe software issues (including requests for access) by non-employee VCU students (people who are ONLY taking classes as a VCU student are NOT an employee of any kind) should ONLY be reported by submitting a ticket. You do NOT need to complete the VCU Adobe License Request Form for any reason unless specifically instructed to do so. Visit https://itsupport.vcu.edu and navigate to the Teaching & Learning > Instructional Resources > Adobe Software > Ask a Question category to tell us about your access issue(s).
If you are a non-employee VCU student you DO NOT need to complete this form. If you do complete the form and you are NOT employed by VCU at all, your request will simply be deleted. No confirmation email will be sent. If you are having trouble accessing your VCU Adobe account using your VCU email address (this is a Managed Enterprise Account which is considered a Federated ID), use the instructions above to submit a ticket to describe your access issue(s).