Get Help with Adobe Software

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For questions about student licenses, please visit the Student Licensing and Eligibility page to learn more. 

For questions about employee licenses, please visit the About Employee Licenses page to learn more. 

Business unit Adobe liaisons who are serving in a primary or backup technical role, as well as other IT personnel at VCU can learn more about how to download, install, troubleshoot, and submit support cases directly to Adobe Enterprise Support within the IT@VCU Wiki under the Adobe section here: IT@VCU Wiki - Adobe.

Business unit Adobe liaisons who are serving in a primary or backup fiscal/admin role who have questions can learn more about the VCU Adobe Central Software License Agreement which includes information about standard and bulk licensing options for employees by reviewing the document at 

Teaching resources for VCU Faculty are available on the Teaching with Adobe page. Additionally, workshops may be provided for faculty throughout the year and will be published on the Faculty Workshops & Events page. 

Learning resources for both students, faculty, and staff are available through LinkedIn Learning. More information about recommended courses and curated resources are available through this platform available to ALL VCU students, faculty, and staff. Please visit the LinkedIn Learning page for additional guidance. Additionally, the Student Learning Hub is another resource where Adobe events and training resources will be posted. 

The VCU Adobe Enterprise Administration team offers one-on-one assistance for questions about licensing, billing, as well as software delivery and troubleshooting is available to ALL VCU students, faculty, and staff through our Adobe consultation link at This service offering is subject to time constraints and is limited. You will also need to submit a ticket at under the Teaching & Learning > Instructional Resources > Adobe Software > Ask a question category BEFORE you schedule a consultation. We will ask for your ticket number to document your support request appropriately. 

All other Adobe questions or requests should be directed to the

VCU IT Support Center

Call: 804-828-2227  or  Email:  or  Submit a help request ticket