Frequently Asked Questions

Adobe Creative cloud logo with icon images representing the different apps


MIGRATING TO THE NEW ENTERPRISE LICENSE

Can you explain the migration/transition process? I don't understand it.
When I sign-in at Adobe.com using my VCU email address (eID@vcu.edu), I'm given two options to choose from. Which one do I select?
What if I still have questions?
I am currently a VIP admin. Do I need to do anything within my existing VIP console before the migration?

LICENSES, ACCOUNTS AND ACCESS QUESTIONS

I am a VCU student, faculty, or staff member with a personal Adobe Creative Cloud subscription. How do I cancel this subscription and purchase a new subscription through VCU’s Enterprise Term License Agreement with Adobe?
Help! I need access to Adobe software and I don't have an account. How do I request a license?
Help! I can't install any Adobe software on my institutionally-owned device(s).
Help! I can't install any Adobe software on my personally-owned device(s).
Do I have to use my VCU eID to sign-in to https://www.adobe.com and Adobe Creative Cloud desktop applications? What if I’m a hospital employee or my primary email address ends in @vcuhealth.org? What if I don’t have a VCU eID?
Help! I installed the Adobe Creative Cloud app and I only see the Free Trial version displayed.
Help! I can’t access my files I had stored with Adobe! Why do I get a message that says “Access Denied” when I try to use Adobe Fonts and other Adobe Cloud services?

OTHER END-USER QUESTIONS

When I try to launch Lightroom, I receive an error message that states "Your organization's account does not include Adobe cloud storage, which is required to use Lightroom" or "Access Denied". Why doesn't this application work?
Why am I being asked to "sign out of all other devices" when I use a shared device like a podium or lab computer?
Can I use Adobe Sign instead of DocuSign?

TECHNICAL QUESTIONS

I am currently a VIP admin. Is there any way for me to package and deploy software on my own?
I am currently a VIP admin. Why can't I have access to manage my licenses within the new Adobe Enterprise console?